Support

I did not receive the account activation email. What happened? What should I do?

There is a possibility that your email may be stopped by your email server or land in the SPAM folder. There are many other reasons why emails do not get delivered as mail and security servers try to remove any emails they deemed incorrectly as “out of ordinary”. If you suspect that you do not receive any email, please try the following: Check your email program’s SPAM box and see if it is there. Check with your email server administrator to see if the email is “trapped” or filtered at the server side. Otherwise, just contact our customer support team at This email address is being protected from spambots. You need JavaScript enabled to view it. or +862 180 245 659 for assistance during office hours 9am to 6pm, Mondays to Fridays (Shanghai Time).
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